Martin Schoel: April 2008 Archives


fring.jpgFring is releasing the first ever mobile VoIP application for iPhone users. The company is offering a pre-release version on their website since yesterday, that will allow users to make phone calls from their iPhones via popular VoIP gateways like Skype, MSN, AIM, GTalk, Yahoo Talk, ICQ, Twitter and SIP.

Fring offers a thin-client technology for mobile VoIP over 3G, GPRS and WiFi networks. The pre-released VoIP client for the iPhone and iPod Touches was developed in conjunction with the academic research labs of The Holon Institute of Technology. Phone calls made via Fring bypass a carrier's network and won't generate any airtime.

fring_on_iphone.jpg The application runs in the background - something Apple does not really allow. Since the usage of VoIP applications via the iPhone could significantly reduce Apple's share in network revenues they naturally won't endorse it.

According to a report by BusinessWeek, more than 100,000 new users from 160 countries were installing Fring each month. Advertising and premium services will be added to Fring's offering at a later date.



TringMe

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tringme.jpgConvenient click-to-call services generated a lot of buzz recently. The more advanced apps allow the user to talk directly via an integrated Flash widget embedded in a website. No other soft phone application like Skype is required. Many of the recent call widget start-ups have packed their flash applications with features like voicemail, texting, conferencing and video.

Again, the beauty about these widgets is that the user doesn't need to install additional software. All that is required is an up-to-date Flash player.

Among the companies that are developing Flash VoIP widgets TringMe is one that stands out for me, and I will cover them in more detail in the days ahead.

In addition to browser to browser communication with peers TringMe's flash widget allows users to terminate calls directly to landlines, cell phones, Skype, GTalk, Yahoo Voice and Windows soft phones.

Webmaster, online directory services and local search engines can easily embed the TringMe widget on their websites, in e-mails, social networking profiles and immediately connect users to individuals, sales and customer service departments on the other end.

This month, April 2008, TringMe released their source-code to developers who want to create their own application layers. The company also made an API available, to connect applications to TringMe's Tring Switch - their platform that connects a soft phone application to range of TringSwitch-compatible protocols.

Again, I will cover TringMe in more detail here. Be sure to check out their blog.

Bypassing Mobile Network Operators

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verizon-hq-nyc.jpgImagine, the internet and all the available browsers and devices used to access it were owned or licensed by a few selected carriers, and that the protocol making the communication between devices possible wasn't an open standard like HTTP but a proprietary protocol constrained to a network operator... difficult to imagine, right? Welcome to the here-and-now of traditional telephony! The internet as we know it and as we have come to appreciate it with decentralized access and data that flows freely, would have been impossible... and, oh boy, affiliate marketing?? Entirely unheard of!

Yet, to be fair to the network operators, they have spent billions of dollars in building these broadband wireless networks and are naturally trying to recover the costs. Unfortunately, centralized communication prevents access to the kind of user data that the affiliate sales model depends on. Only the networks' cash-rich advertising partners will have access to the end-users.

A reality that is hardly desirable. Still, the consensus among the masses about a more desirable alternative needs to build up momentum before it can overcome the powerful grip of elite stake-holders like the network carriers, the "walled gardens" if you like.

User information in traditional telecommunication is closely guarded and widely unavailable to third parties - for legal reasons, but also because powerful business imperatives prevent the networks from sharing client data.

You may argue that on the internet, too, user data is not legitimately available to marketers (unless a client opts in to share certain data). But the big difference here is that on the internet, usage data IS available, and that by and large involves browser cookies and referrer tracking - the basic metrics of online affiliate marketing.

In traditional telephony, even an unobtrusive and anonymous tracking device (similar, say, to a browser cookie) is not an option.

Luckily, technologies and consumer trends are starting to emerge that may change all of this!

Networks run by selected carriers will eventually give way to distributed ad-hoc networks where computers and mobile devices can operate independently from the traditional carriers, using freely available softwares.

New VoIP technologies and business models are gaining ground. Mobile VoIP will become an important service as manufacturers begin to integrate more powerful processors and memory in their devices. 

During last year's O'Reilly conference on Emerging Telephony an interesting discussion took place about the prospects of open standards for mobile communication. Mike Liebhold, a senior researcher from The Institute for the Future talked about the "Myths and Promises of an Open Mobile Web" - where a mesh of decentralized ad-hoc networks would finally bypass the traditional network operators.

Several business models for decentralized telephony networks have emerged in the past years; and although initial plans by Google and EarthLink to offer free Wi-Fi's access for entire cities like San Francisco have failed Mike Liebhold re-affirmed that the future of decentralized telephony looks bright. Eventually, we will be glad that billions were spent on the existing networks, and carriers will eventually be forced to open up the market as decentralized communication capabilities gain ground.

Mobile devices will soon feature software that isn't constrained by a networks' radio protocol. This involves switching capabilities to talk across multiple networks, as demonstrated by WiChorus' recent WiMAX release, which is based on open standards.

Another very important trend is the convergence of computers and mobile phones. Already, in developing countries like India, the adoption of mobile phones is growing at six times the rate of laptop computers. This disproportionate trend is rapidly moving towards the mobile phone becoming a universal device.

There are several factors that will speed up the opening of the market in our parts of the world. One factor is the necessity by the operators to offer clients "enhanced services". In order to recoup the costs of building the networks and to retain their customer base, they need to cater for popular demand. Currently, most of the development of those services is done internally, and the operators are limited by the creativity and capabilities of their own people.

Phone companies are not known to be the most creative bunch. Coming up with new and innovative services to go along with their expensive networks has proven to be difficult for them. To even remotely engage users, businesses and developers to the extend they participate in the internet will require the opening up of the market. It will become an inevitable issue for network operators as soon as the consumers expect to have access to individualized mobile services comparable to the internet's YouTube, Flickr and Wikipedia.

It goes without saying, this development will unleash a wave of new business opportunities for entrepreneurs eager to offer online commerce, using any marketing opportunity they can access.


Photo above: The Verizon Building in NYC, as seen from the Brooklyn Bridge. Source

Genesis

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"In the beginning was the Word" (John 1:1)

"This is the story of America. Everybody's doing what they think they're supposed to do." (Jack Kerouac, On the Road)


Hullo Chaps,

Today is the day I am writing my first blog post for CallAffiliates.com - and since I am admittedly not the most imaginative blogger around, I kicked off with the evangelist John's famous scripture passage about "The Word" - quite a bit out of context, but nevermind.

FlammarionWoodcut.jpgThe importance of the spoken word, however, cannot be overstated. The Bible says, that God created the world by the power of His word. Whether we are Christians or not makes no difference here. Believers and non-believers alike know that words possess a magic quality - a power to make things happen. All traditional sales people (you know, those that still sell by expertly flapping their lips - ...you bet, they still exist) will know that their best tool is their mouth.

The ability to use the spoken word well and convincingly, has enabled people to sell goods and services where no hyperlink and glossy flash banner can succeed.

Also, who in their right mind orders a pizza on the internet, and who buys a yacht or charters a jet by stumbling around the net? What is true for many high-value goods and services also holds true for quick local transactions like pizza deliveries: people simply prefer the phone to make it happen.

Enter a new era of the internet: Surfing and making phone calls merely become different aspects of the same process. The number of mobile internet users is growing rapidly, while consumers and businesses alike flock to VoIP providers that can offer them call rates no traditional telecom carrier could sustain.

For better or worse - the convergence to web-based telephony means that a phone call will become trackable to third parties - and that's not just to law enforcement agencies and spooks.

The implications this has to the sales process in general and to affiliate marketing in particular - are simply stunning; and this is exactly what CallAffiliates will be about, and what I will endeavor to cover in detail with this blog. Let's hope I will improve in originality as we go along. I am hoping that you bear with me, and that a joint passion for this new chapter in sales and affiliate marketing will bring us together.

Let the journey begin....